Updated: August 4, 2026

Privacy Policy and Personal Information Processing Notice

ZongMai (zongmai.art) values the privacy of genealogy records, personal life stories, and family images. This notice applies to public consultations, account registration, digital genealogy, genealogy compilation, and memoir services on the ZongMai website. Before submitting materials, please confirm that you have the right to provide the relevant information and that you have explained the purpose of use to the family members involved.

What Information We Collect

When you submit a service inquiry, we collect the name or form of address, mobile number or WeChat, location, project type, and description of needs that you voluntarily provide. When you use account and digital genealogy features, we may process login information, family relationships, personal profiles, photos, and files you voluntarily upload. The website also records necessary access logs, such as access time, pages visited, IP address, and browser type, for security protection and troubleshooting.

What the Information Is Used For

• To respond to inquiries and assess the scope of genealogy or memoir projects;
• To provide accounts, digital genealogy, document organization, and agreed delivery services;
• To verify personal relationships, sources of materials, and project revision records;
• To protect website security and identify abnormal submissions and misuse;
• To fulfill security, audit, and dispute resolution obligations required by laws and regulations.

Consultation information will not be displayed as public comments. Without the explicit consent of the individual concerned or a legally authorized person, we will not use family records, memoir content, or client cases for public promotion.

Family Members and Third-Party Materials

Genealogies and memoirs often involve other family members. You should submit only the information necessary to establish a genealogy, organize family archives, or perform the service. For sensitive content involving minors, identity documents, detailed addresses, health conditions, family conflicts, and similar matters, you should obtain the consent of guardians or relevant individuals and minimize the scope of submission as much as possible.

Retention, Security, and Service Collaboration

We retain information for the period necessary to achieve the service purposes and take access controls, backups, and necessary technical measures to protect the materials. When a project requires printing, storage, voice transcription, or other collaborative services, we provide only the necessary materials to service providers required to complete the agreed work and require them to protect the information as agreed, unless otherwise required by law.

Your Rights

You may request to access, correct, supplement, or delete the consultation information and project materials you have submitted, and you may withdraw your consent to non-essential processing. Withdrawal of consent does not affect lawful processing already completed before the withdrawal; deletion of some project materials may make it impossible to continue the related services.

How to Contact Us

If you need to access, correct, or delete personal information, please communicate with ZongMai staff through the contact details you provided when submitting your inquiry, or use “Leave a Message” on the website homepage to indicate “privacy matter” and leave verifiable contact information. To protect family records, we may verify your identity and authority over the materials before processing the request.

Policy Updates

When there are important changes to the scope of services or the way personal information is processed, we will update this page. For significant changes involving processing purposes, types of information, or methods of external provision, we will obtain consent again where applicable.