Help Center
If you encounter issues while using ZongMai, start here
Find help by category: account, genealogy, memoirs, ancestral research materials, and business partnerships. When personal information and family privacy are involved, please do not leave ID numbers or full addresses on public pages.
Quick Access to Relevant Services
Account and Personal Information
After logging in with a unified account, return to the website’s Personal Center, where you can manage your avatar and detailed information in one place.
Online Genealogy Building and Editing
Add members, confirm relationships, invite relatives, select who to include in the genealogy, and create genealogy books.
Memoirs and Oral History
Prepare interviews, organize photos, save recordings, and review completed drafts.
How Accounts and Information Are Handled
Why am I redirected through account.zongmai.art after logging in from the website?
account.zongmai.art is the unified member authentication system. After completing verification, regular users will return to the Personal Center on zongmai.art. Specific genealogy records, relationship networks, and personal profiles are still used on the website’s service pages.
Where should I modify my avatar and personal information?
Modify them in “My Profile” in the website’s Personal Center. The Account Center handles identity authentication and security settings, while other areas of the website only read the synchronized information.
Will genealogy information be made public?
Family relationships and personal profiles are accessed by default according to account and family permissions. Public surname information, genealogy directories, and local gazetteer materials are reviewed separately; users’ private content cannot be automatically made public.
What should I do if I find an error in public information?
Please provide the page URL, the location of the error, the suggested correction, and a verifiable source. The backend retains source and modification records; the frontend does not need to display internal research status.
Still unresolved? Contact ZongMai
Please describe the page you visited, your device, the steps you took, and the issue encountered. For project partnerships, please also specify the organization, scale of materials, and deployment requirements.